Refunds and Returns Policy

Purchases on Tailored’s website are provided in good faith and with the aim to provide customer satisfaction with every order.

However, if you are not completely satisfied with your purchase after inspecting your product’s contents, you may return it to us for a full refund. Kindly note: refunds will only be considered for products of which the seals have been opened, and a reason must clearly be offered when returned as to why the product was not satisfactory. This will allow us to inspect any faults and to rectify them where possible.

Returns process

All Tailored returns must be actioned within 30 days of the purchase date. No returned item will be considered for a refund if its seal is still intact and if it was never opened.

To return an item for a refund, please contact us on +27 71 235 9010 or via [email protected] to obtain a reference number. Once you’ve received your reference number, place the item in secure packaging, such as a manila envelope, and include the return details as discussed via phone or email for our courier that will pick up your order.

Refunds process

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 days from the receipt of your item to process your return.

Exceptions

The following items will not qualify for a refund:

*Items of which the seals were never broken, which indicates that a faulty product could not be proven.

*Items that, upon inspection, were found not to be faulty.

*Items that were returned later than the stipulated 30-day return period.

Refund Period

Although we will endeavor to exchange or refund your product in the shortest amount of time, please allow for a maximum of 10 working days for the process to completed.