Terms of Use

Thank you for visiting Tailored’s website and for your interest in our products! Kindly refer to our terms of use before using our site, and don’t hesitate to contacts us should you need any additional information.

Your access to and use of Tailored’s Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases on Tailored’s website

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, contact details, email and physical address.

Tailored cannot be held liable for any incorrect information provided for deliveries – kindly ensure all details are correct and contact us immediately if an error has been made.

Privacy disclaimer

The information we collect for purchases or our newsletter is solely for our records and database, and will not under any circumstances be shared with a third-party.

Cookie policy

Tailored may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customise the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

Use of cookies

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

Control of cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Refunds and Returns Policy

Purchases on Tailored’s website are provided in good faith and with the aim to provide customer satisfaction with every order.

However, if you are not completely satisfied with your purchase after inspecting your product’s contents, you may return it to us for a full refund. Kindly note: refunds will only be considered for products of which the seals have been opened, and a reason must clearly be offered when returned as to why the product was not satisfactory. This will allow us to inspect any faults and to rectify them where possible.

Returns process

All Tailored returns must be actioned within 30 days of the purchase date. No returned item will be considered for a refund if its seal is still intact and if it was never opened.

To return an item for a refund, please contact us on +27 71 235 9010 or via [email protected] to obtain a reference number. Once you’ve received your reference number, place the item in secure packaging, such as a manila envelope, and include the return details as discussed via phone or email for our courier that will pick up your order.

Refunds process

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 days from the receipt of your item to process your return.

Exceptions

The following items will not qualify for a refund:

*Items of which the seals were never broken, which indicates that a faulty product could not be proven.

*Items that, upon inspection, were found not to be faulty.

*Items that were returned later than the stipulated 30-day return period.

Contact information

If you have any questions concerning our return policy, please contact us on +27 71 235 9010 or via [email protected]